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FAQs

 How should I wash silk pillowcases?

For best results, hand-wash in cold water with mild detergent. If using a machine, wash only on the gentlest cycle using cold water. High heat weakens silk threads, so avoid machine drying. We highly recommend air drying.

Are they actual silk or a satin mix?

All MYK products are made of 100% Mulberry Silk.

What is Momme?

Silk is measured by weight using momme (mm).  8 momme = 1 oz.

Silk under 20 momme is considered lightweight, 20 to 28mm is considered medium weight, and anything above that is considered heavyweight.

What is mulberry silk?

Mulberry silk is the highest quality type of silk. "Mulberry" refers to the fresh mulberry leaves that silkworms eat.

 


REFUNDS AND EXCHANGES

What is your refund policy?

After receiving your order, you have 30 days to return and/or exchange the item(s) free of charge. For your convenience we will send our carrier to pick up the parcel. Please send us an email at info@myksilk.com to start the refund process.

Can I partially return or exchange an item?

Yes, you can follow the standard refund and exchange process for a partial return or to exchange an item.

How long does it take for me to receive my refund after returning an item?

In general, we will refund you one business day after we have received the returned items. Please note that your bank or credit card company determines when you will see the refund in your account or on your credit card statement. Refunds from returns will be booked onto the payment method that was used for the original order (bank account, credit card, or PayPal account). Refunds cannot be booked on a different payment method than the one that was used for the original order.

Are there additional charges on my international order?

Your local customs office may charge you with import duties and other taxes or charges. This varies per country. 

 

SHIPPING AND TRACKING YOUR ORDER

How can I track my order?

As soon as we mark your order for shipping, you will receive step by step email updates on the location of your parcel.

How long does it take for my order to arrive?

Please note that deliveries can take up to 14 days after we have successfully received your payment. Because all our items are handmade, shipping may take a little longer than you’re used to. International orders may also end up being held at your country’s customs office for a short time.

silk pillowcase

Silk for Everyone, Everyday!

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